Another year has come and gone, and we’re thrilled to announce that we have been one of the lucky dealerships named Dealer of the Year by DealerRater! We’ve also received the Customer Satisfaction Award, too! This is a big honor for our dealership, our employees, and of course, our customers! We strive to offer the very best customer service and experience to all of our customers right here in Albany, NY! And you all seem to be enjoying your time with us! So we would like to say THANK YOU because without all of you we wouldn’t be where we are! Below is a little information about those awards and how each dealership is awarded them! Again, thank you to all of our customers for their loyalty! 

Dealer of the Year Awards

DealerRater’s Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers’ online reviews posted on DealerRater.

The Dealer of the Year Awards will be given to car dealerships that have the highest PowerScore™ in their brand category, both at national and state/provincial levels.

Each dealership’s PowerScore will be calculated using a Bayesian algorithm that considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during that calendar year.

To be considered for the Dealer of the Year Awards a dealership must have:

• Minimum of 25 reviews on DealerRater for the calendar year
• Average minimum star rating of 4.0 on DealerRater, with 5.0 as the highest possible rating
• At least one review on DealerRater per quarter during the calendar year
• Must not have been blacklisted within the calendar year

© 2020 DealerRater 

Consumer Satisfaction Awards

The Consumer Satisfaction Awards represent an expansion of our annual recognition program for top car dealerships in the U.S. and Canada. The program is intended to complement our annual Dealer of the Year Award.

Consumer Satisfaction Award recipients must meet the same requirements as the Dealer of the Year program as described above. The Consumer Satisfaction Awards are given to the following:

• Top 10% U.S. franchise dealers based on their PowerScore
• Top U.S. used car dealerships based on their PowerScore
• Top Canadian car dealerships based on their PowerScore

© 2020 DealerRater